Support Model

IT Services provides support for the Microsoft Office 365 tool suite. For a majority of applications you may contact the Service Desk at 773-702-5800 between the hours of 7:30 – 18:00 or email For in person support, you may visit the TechBar at the Joseph Regenstein Library.

*  SharePoint is supported for Office 365-created group SharePoint sites only at this time.  If you are interested in other SharePoint functionality, please contact us for details.

Updates and Changes

Announced updates from Microsoft/IT Services

July 1, 2018


May 24, 2018

Room list functionality is now live.  When scheduling meetings from Outlook, use the Room finder to find only those rooms that are open at the time you wish to schedule the meeting.  Rooms can now be scheduled from Outlook on the web and from Teams.

September 25, 2017

The new Office 365 app launcher is being introduced in the next couple of months.

The changes to Office 365 on the web are meant to simplify working with your apps and online documents.

December 1, 2017

Office 365 now provides 100 GB quotas on mailboxes

January 19, 2018

Microsoft Teams functionality will be enabled in late 1st quarter 2018.

January 26, 2018

In addition to Teams, the remainder of the Office 365 suite of tools will be enabled for campus in March, 2018. The new functionality being added includes Delve, Forms, Planner and Sway.

System Status

Shared Email/Shared Calendar not available in Outlook with new Teams created as of July 1, 2018:

In the July 2018 update for Microsoft Teams, Microsoft has chosen to make the newly created shared email/shared calendar not usable in the Outlook interface by default (which allows your team to be able to be emailed from the public global address list.)  If you would like to change this for your newly created Team, please contact our Service Desk at 773-702-5800 between the hours of 7:30 – 18:00 or email and let them know the name of your Team that you would like to enable.

Office 365 notifications (including Teams/Yammer) not received:

If you do not have a mailbox within Office 365, you cannot receive emailed notifications from several Office 365 applications, including Teams and Yammer.  The Office 365 team is currently reviewing potential options to fix this (expected resolution by September 2018), but in the meanwhile, to get this resolved for an individual – please contact our Service Desk at 773-702-5800 between the hours of 7:30 – 18:00 or email and ask them to provision you with an Office 365 mailbox. Once you have the mailbox, you will need to set your email forwarding in Office 365 to point at wherever you would like to read your email (or read your email in Office 365 directly.)  This will allow emailed notifications to flow correctly.

Compatibility Problems with iOS 11 native Mail app for Office 365.


This issue can be resolved by updating to iOS 11.0.1. View the release from Apple support here.

Issues when forwarding to iCloud:

Forwarding email to an iCloud account from Office 365 is problematic at this time. Some messages coming from Office 365 to an iCloud account are identified by Apple as spam which prevents the forwarding from successfully completing. These blocked messages are detected and blocked before it reaches the inbox. For further information please refer to this article from Apple.


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